Legal
Privacy notice
Who is responsible
Indonesian Export is the public brand of PT Tom Marvolo Riddle Group, an Indonesian company. That company is the controller of the information described here and is the party to contact about it.
This notice covers information submitted through the enquiry form on this website, by email or over WhatsApp. The seller, exporter and payment recipient for a transaction are identified separately in the relevant offer or contract.
The enquiry form
The form on this site is the only place where we ask you for information. It collects what a sourcing desk needs to answer you: the product, the quantity, the destination, your timing, your name and your email address, with your company name and WhatsApp number if you choose to add them. No payment is taken on this site.
What you send goes to Kuluara, the customer relationship system we run on Amazon Web Services, where it becomes the enquiry our team works from. We also record the page you sent it from and any campaign parameters that were in the address bar, so we know which part of the site produced the request. Nothing about the content of your enquiry is sent to an analytics or advertising provider.
We use this information to answer your enquiry, prepare supplier options and quotations, manage an order and keep the business records required for contractual, customs, accounting and compliance purposes.
You may also write to us by email, and your message is then processed by our email provider. After you send an enquiry we offer WhatsApp as a way to continue the conversation; if you take it, your message and contact details are processed by WhatsApp under its own privacy terms. That link passes through our server before opening the chat so we can count it accurately, and that step records only which link was used and when.
Why we use it, and on what basis
To answer your enquiry, assess whether the product and destination are feasible, prepare a producer comparison or an offer, and keep a business record of the conversation.
Where the GDPR or a comparable law applies, our bases are: steps taken at your request before entering a contract, and performance of that contract; our legitimate interest in operating and securing this site and in keeping records of business correspondence; your consent for anything non-essential, such as analytics and advertising measurement; and legal obligation where tax, customs or trade rules require a record.
Who may receive it
Service providers that operate this website, the enquiry workflow and our measurement tools, acting on our instructions. Prospective producers, inspection bodies, laboratories and freight or customs providers, but only what is needed to assess or move your order. A full buyer contact record is not passed to every producer we approach.
Authorities where a law requires disclosure. Nobody buys this data from us.
Where it is processed
We are based in Indonesia, and enquiries are processed here and by technology providers in other countries, including the European Union and the United States. Where a transfer out of your region requires a safeguard, such as the European Commission's standard contractual clauses or the UK addendum, that safeguard forms part of our agreement with the provider concerned. You may ask which providers are involved in handling your enquiry.
How long we keep it
Enquiries that do not become an active transaction are deleted after12 months from the last substantive contact. Contract, accounting, customs and compliance records are kept for as long as tax and trade law requires. Your cookie answer is stored in your browser for about 6 months, after which we ask again.
Website measurement
Optional analytics and advertising technologies are disabled by default, in every country, not only where opt-in is required. Nothing that stores or reads an analytics or advertising identifier runs until you switch it on.
If you allow Analytics, Google Analytics may receive online identifiers, browser and device information, approximate location and information about how you use this website.
If you allow Advertising, Google and Meta may receive online identifiers and website activity for campaign measurement and remarketing.
We do not send the contents of your enquiries, your email address, telephone number, WhatsApp number or name to advertising platforms.
You can change or withdraw your choice at any time through Cookie settings in the footer. If your browser sends a Global Privacy Control signal, Advertising remains disabled. Declining leaves the site fully usable.
Advertising and remarketing
If you allow advertising cookies, we use Google Ads and Meta to advertise this service, including remarketing: ads shown to people who have already visited this website.
Third-party vendors, including Google and Meta, show our ads on sites and apps across the internet. Those vendors, including Google, use their own cookies and identifiers to serve ads based on your past visits to this website, and they may combine that with data they already hold. In doing so they act as third parties receiving personal information for advertising purposes, and their own terms and privacy policies apply to what they do with it.
We never send raw personal data to advertising platforms. No email address, telephone number or name leaves us for advertising purposes, in any form.
How to opt out. Withdraw advertising consent at any time through Cookie settings in the footer. You can also switch off personalisation at the source:Google Ads Settings, Meta ad preferences, optout.aboutads.info for participating US vendors, or youronlinechoices.eu in Europe. Google also offers a browser add-on that opts you out of Google Analytics entirely.
Do not sell or share my personal information
We do not sell personal information. We do not receive money or anything of value for it, and we have not done so in the preceding twelve months.
If you enable Advertising, online identifiers and website activity are passed to Google and Meta for remarketing. Under California law that can amount to sharing for cross-context behavioural advertising, so we describe it as such rather than claim otherwise. It happens only with your consent, and never with your email address, telephone number or name.
To opt out, use Cookie settings and decline Advertising, or write to sales@indonesia-trade.com. A Global Privacy Control signal from your browser is honoured automatically. We will not treat you differently for asking.
Your rights
Wherever you are, you may ask what we hold about you, ask for a correction, ask for deletion, or object to a use you think is unnecessary. Write to sales@indonesia-trade.com, or see Data deletion. We do not charge for this and we do not treat you differently for asking.
EEA, United Kingdom, Switzerland. Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent at any time without affecting what was lawful before. You may also complain to your national supervisory authority.
California and other US states. The right to know what is collected and why, to delete, to correct, to opt out of sale or sharing (neither of which we do), and not to be discriminated against for exercising any of it. We honour Global Privacy Control.
Brazil. Confirmation of processing, access, correction, anonymisation or deletion, portability, information about with whom data has been shared, and withdrawal of consent.
Indonesia. The rights granted by Law No. 27 of 2022 on Personal Data Protection, including access, correction, deletion and withdrawal of consent.
Elsewhere in Asia-Pacific, and Canada. The access, correction and withdrawal rights granted by your local law apply on the same terms. We do not operate a narrower standard by region.
Children
This is a business-to-business service. It is not directed at children and we do not knowingly collect information from them.
Contact
Privacy requests go to sales@indonesia-trade.com. Please do not include sensitive personal information that is not needed for the request. If this notice changes, the date at the top changes with it.